Shipping Information

Welcome to Straight Out of Cosmo! Here's everything you need to know about our shipping and delivery process.

Delivery of Electronic Products

1. Workbooks:
   - Once your payment is confirmed, you will receive a download link via email for the workbook(s) you purchased.
   - Please check your spam or junk folder if you don't see the email in your inbox.
   - If you encounter any issues accessing your workbook, contact us at welcome@straightoutofcosmo.com.

2. Event Tickets:
   - Upon purchase, your event ticket(s) will be delivered electronically to the email address you provided.
   - Please print or save a digital copy of your ticket to present at the event.
   - For any ticket-related inquiries, reach out to us at welcome@straightoutofcosmo.com.

3. Recorded Seminars:
   - Once your payment is processed, you will receive an email with a link to access the recorded seminar.
   - The email will include instructions for watching or downloading the seminar.
   - If you have trouble accessing the seminar, contact us at welcome@straightoutofcosmo.com.

Shipping of Physical Products

1. Processing Time:
   - Orders are typically processed within 2-3 business days.
   - Orders placed over the weekend or on holidays will be processed the next business day.

2. Shipping Methods and Delivery Times:
   - We offer the following shipping methods:
     - Standard Shipping: Delivery within 5-7 business days.
     - Expedited Shipping: Delivery within 2-3 business days.
     - Overnight Shipping: Next business day delivery.
   - Shipping rates are calculated based on the weight and destination of your order.

3. Tracking Information:
   - Once your order is shipped, you will receive a confirmation email with a tracking number.
   - You can use this number to monitor the progress of your shipment.

4. International Shipping:
   - We currently ship to select international destinations.
   - International shipping times may vary depending on the destination.
   - Customers are responsible for any customs duties or taxes.

5. Shipping Issues:
   - If your package is lost, damaged, or delayed, please contact us at welcome@straightoutofcosmo.com, and we will assist you in resolving the issue.

Additional Information

- Shipping Address: 
  Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

- Returns and Refunds:  
  Please refer to our Refund Policy for information on how to return an item or request a refund.

If you have any further questions regarding shipping, please contact us at welcome@straightoutofcosmo.com.